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Currently, LLMs do not have abundant imagery and content, such as images of the spaces and amenities, that customers normally demand when making hotel reservations, Kletzel said., meanwhile, has actually rapidly expanded in recent years.
Beyond the visitor experience, agentic commerce has the possible to shift the method hotel business' customer care teams run and are structured, Klein stated. "Will there be some corporations that discover the opportunity to lower staff? Yes," Klein said. But brands that believe in fantastic consumer experience and service will find out that AI could help their agents "get involved in more complex, more business-critical conversations that help grow the business." In 2025, Hyatt lowered personnel by around 30% throughout its visitor services and assistance teams "in response to the progressing nature of guest questions and moving business needs," per the company.
This year, a number of collection brands that released in 2025 will continue to expand. Additional new brands and partnerships, especially in the lifestyle segment, will likely debut as well, according to hospitality experts.
Marriott's Outdoor Collection uses distinct accommodations in destinations near national parks, deserts, ski areas and coastlines.
How to Scale Your Restaurant Brand EfficientlyHilton's Outset Collection, particularly, has more than 60 hotels in the works across the U.S. and Canada, Kevin Osterhaus, president of lifestyle brands at Hilton, told Hotel Dive. Beginning is presently exploring possible brand-new locations in San Diego, Los Angeles and Virginia Beach, Virginia, as well as markets in New Mexico and Colorado in 2026, Osterhaus said.
How to Scale Your Restaurant Brand Efficiently"Collection brand names are appealing due to the fact that they offer the finest of both worlds: Owners keep the unique DNA of their home, while opening worldwide circulation, revenue management, commitment and assistance. Kevin Osterhaus President of lifestyle brand names at Hilton From the guest viewpoint, independent store hotels are preferable due to the fact that they use genuine experiences, Gabriel Perez, chief operating officer of lodging at The Indigo Roadway Hospitality Group, informed Hotel Dive.
However, as for why the hotel companies are chasing after independents in the way of life sector, "it's not about the visitors. It has to do with creating sub-brands within their own brand names to please investors' requirements and to satisfy owner and designers' objectives," Perez stated. JLL's Davis echoed that belief, informing Hotel Dive that the market is at the point of, if not past the point of, brand saturation, as "public companies [are] under a remarkable amount of pressure for net system development." This, in turn, puts even more pressure on hotel companies "to create brands, micro brand names and subsets of brand names in order to broaden their footprint of existing properties," Davis said.
Hilton's collection brands' "distinct positioning and storytelling continue to drive interest throughout chain scales," Osterhaus said. Series and Outdoor Collection, both conversion-friendly offerings, pertain to an ownership neighborhood and developers who "are constantly looking for methods to grow, and conversions represent a course for growth," Molinary stated.
According to Osterhaus, "As long as brand names are purpose-built and unique in experience and rate point, they include clearness rather than confusion." This year, Hilton plans to remain "really active in the lifestyle space through strategic collaborations, new signings and continuous development of our existing brand names," Osterhaus said. Molinary anticipates Marriott rivals to begin offering some type of branding solution in the outdoor area, particularly, as "it's a really popular and growing space" with "a great deal of interest." Another growing area is the high-end sector.
That pattern is anticipated to continue in 2026 as high-end consumers drive travel costs and hotel reservations amidst a wealth bifurcation at play in the market. "High-net-worth tourists are expected to stay one of the most trustworthy chauffeurs of international travel spending next year," Giray Boran, handling director of BLG Capital, told Hotel Dive.
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