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Presently, LLMs do not have abundant images and material, such as photos of the spaces and facilities, that consumers usually require when making hotel reservations, Kletzel stated. When this is improved, including by brand names exposing their content to LLMs, that will be "a big leap forward to getting customers comfy." Hotel guest commitment and brand trust, meanwhile, has actually quickly expanded over the last few years.
Beyond the visitor experience, agentic commerce has the prospective to move the way hotel companies' customer support groups operate and are structured, Klein stated. "Will there be some corporations that discover the opportunity to lower personnel? Yes," Klein said. However brand names that believe in terrific consumer experience and service will find out that AI might help their representatives "get associated with more complicated, more business-critical discussions that help grow business." In 2025, Hyatt decreased personnel by around 30% across its visitor services and assistance groups "in response to the progressing nature of guest queries and moving company requirements," per the business.
This year, a number of collection brand names that launched in 2025 will continue to broaden. Extra brand-new brands and partnerships, especially in the lifestyle section, will likely debut as well, according to hospitality professionals.
Marriott's Outdoor Collection provides unique lodgings in locations near national parks, deserts, ski areas and coastlines.
Hilton's Outset Collection, particularly, has more than 60 hotels in the works throughout the U.S. and Canada, Kevin Osterhaus, president of way of life brands at Hilton, told Hotel Dive. Outset is currently exploring possible new places in San Diego, Los Angeles and Virginia Beach, Virginia, along with markets in New Mexico and Colorado in 2026, Osterhaus said.
"Collection brands are appealing because they offer the best of both worlds: Owners keep the unique DNA of their home, while opening international circulation, revenue management, loyalty and assistance. Visitors get unique stays with the peace of mind of a relied on brand name." "As long as brand names are purpose-built and distinct in experience and price point, they include clearness instead of confusion." Kevin Osterhaus President of way of life brand names at Hilton From the visitor point of view, independent store hotels are preferable since they offer genuine experiences, Gabriel Perez, chief running officer of accommodations at The Indigo Road Hospitality Group, informed Hotel Dive.
However, as for why the hotel companies are chasing after independents in the way of life segment, "it's not about the visitors. It's about developing sub-brands within their own brand names to satisfy financiers' needs and to satisfy owner and designers' objectives," Perez said. JLL's Davis echoed that sentiment, informing Hotel Dive that the market is at the point of, if not past the point of, brand name saturation, as "public companies [are] under an incredible amount of pressure for net unit growth." This, in turn, puts even more pressure on hotel business "to develop brands, micro brands and subsets of brand names in order to broaden their footprint of existing assets," Davis said.
Hilton's collection brands' "distinct positioning and storytelling continue to drive interest across chain scales," Osterhaus said. Series and Outdoor Collection, both conversion-friendly offerings, pertain to an ownership community and designers who "are continuously looking for ways to grow, and conversions represent a path for growth," Molinary stated.
This year, Hilton prepares to remain "really active in the way of life area through strategic partnerships, brand-new finalizings and continuous growth of our current brands," Osterhaus stated. Another growing area is the high-end section.
That pattern is expected to continue in 2026 as high-end consumers drive travel spending and hotel reservations amidst a wealth bifurcation at play in the industry. "High-net-worth tourists are expected to remain one of the most trustworthy chauffeurs of global travel spending next year," Giray Boran, managing director of BLG Capital, told Hotel Dive.
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